Xenial & Insurance FAQ
Insurance answers you never knew you needed.
Common Questions
Xenial is a digital Platform which compare insurance quotes side by side. In Addition we provide full spectrum of service from policy administration and claims handling which leave the customer with a hassle free journey . You can download freely our mobile apps and access your personal account and all the solutions offered by A-Brokers Ltd.
Xenial is available as web solution or can download from the iOS app store and Google Play store store.
For general inquiries, please fill out the form on our Contact Us page or drop us a line at [email protected]
Getting a quotation is easy and can be done in just a few simple steps. It will only take you a few minutes. You simply have to chose the product for which you want to get a quote for e.g. Motor Insurance. Complete the information requested and click "Compare". Your search results will be provided in 8 working hours. Review the price, features and Insurer you deem appropriate, then click "Confirm".
Xenial is a web aggregator used by A-Brokers Ltd, an insurance broker licensed by the Financial Services Commission.
A-Brokers is registered insurance broker having working arrangements with the top insurance carriers in Mauritius. We are effectively your insurance broker and trusted advisor. We represent you, the customer.
You will be requested to upload your identity card and utility bill documents then after verification a member of the Xenial team will contact you. We will place and obtain your insurance policy which will be uploaded on your account or as otherwise be sent to you by mail or registered post.
Claims and Business QA
Not at all. At Quotation stage you are under no obligation whatsoever.
No. Your details are held securely and we do not share or sell your details to any 3rd parties except when requesting for quotations from the different insurers.
All claims must be completed through your personal account on Xenial.mu or by mail .Our staff will assist you during the whole claim process until you are satisfied that you have received a fair settlement from the insurer.
Please feel free to contact us for support.
All about insurance
It’s important to protect yourself, your family, and your property from costly losses. Buying insurance passes the risk (and the worry!) over to the insurance company for a yearly fee - which is the premium.
An insurance broker works for you rather than an insurance company. Brokers have an extensive amount of professional knowledge and experience when it comes to helping you assess and determine your insurance needs. They help you compare policy and prices from different insurers to get you the best rates and conditions.
You made a wrong turn and hit another car. It was your fault and now the other person has a bill for repair which you are responsible to pay. Liability insurance covers the loss or damage to other persons and their property where you are found at fault.
A policy, usually relating to car insurance, that covers different types of loss or damage.
A written amendment to an insurance policy that then forms part of that policy.
In this case, excess doesn’t refer to the extra tyre around your waist, but to an amount of money that the policyholder has to pay towards the cost of a claim.
This refers to the odd one out, namely specified property, a person or event that is not covered by the policy.
A payment made by an insurance company to a client that, in terms of the policy, is not strictly necessary. Bravo for the client!
Liability policy covers the policyholder's legal liability for injury (except when driving a motor vehicle), property damage or financial loss caused to others.
It insures all the bits and bobs you keep in your home, including:
• Your clothing and household appliances
• Furniture and garden tools
• Food that spoils in your fridge during a power failure
• Personal documents and credit cards
A service that offers financial compensation for when something unexpected happens – be it a stolen cell phone or damage to your home
Provides insurance to individuals/entities to cover the cost of repairing/replacing goods that are damaged or lost.
For individual: Documents such as NIC and proof of address.
For Corporate: BRN/Certificate of Incorporation, proof of address and NIC of directors.
Car insurance covers you and your wheels in the event of an accident or theft. There are various types of policies, including Comprehensive Cover, Third Party, Fire and Theft.
Perils include fire, malicious damage, storms, flood, theft and accidents. Only perils stated in the insurance policy are covered.
A policy is written evidence of the contract’s terms. Don’t forget to read the small print before you sign on the dotted line.
The client needs to prove that the item belonged to him. Proof can be in the form of an invoice, photograph or certificate. It’s a good idea to keep your purchase slips after a shopping spree, you never know when you’ll need it.
Property is anything you own whether it’s a mansion, car or teacup. Property can be damaged, lost or stolen; therefore, the owner insures all his prized possessions.
Property policies cover specified property that may be damaged or destroyed by events or perils, such as fires, storms or theft. Plan and protect your possessions against unpleasant surprises.
This is the amount for which goods or properties are insured, and the maximum sum that the insurance company will pay for any claim.
This person/company has the power to accept or reject an insurance risk and they calculate the premium to be charged.
Changes in the Insurance Industry in Mauritius
The insurance industry has changed a lot over the past 10 years – and there are many ways now of buying insurance. Whilst you can still buy insurance face-to-face through an agent or a broker, technology has given rise to insurers that provide cover online. Xenial, through A-Brokers offers now an interactive website that gives you the possibility to compare quotes from different insurers.
Understanding Insurance
Insurance? We hear about it all the time. We buy cover to protect us against a wide range of things that could happen in our everyday lives – and sometimes it’s even a legal requirement. But what actually is insurance? And how does it work? Xenial will answer these questions.
Risk is all around us, it’s a part of life, and it comes in many guises. Whether you’re at home, at work, on the road, on holiday, or anywhere else, you’re at risk of a ‘loss’. A loss could be your car getting damaged, or your house being burgled. Your cooking skills could set the kitchen on fire, or you might injure yourself abroad. The family breadwinner could fall ill or die. When something goes wrong, most people don’t have the money to pay, for example, for major repairs, or to replace expensive personal possessions or settle costly medical bills. That’s where insurance comes in. Put simply, insurance takes away financial uncertainty from you by shifting the consequences of a possible loss to someone else – an insurance company.Difference between Agents and Brokers
Insurance agents typically represent only one insurance company. Insurance brokers represent the insurance buyer and act as his independent advisor. They have access to a wide range of products offered by multiple insurance companies.
Regulator for Brokers
As a policy holder your interests are protected by the Financial Services Commission (FSC). They are independent financial regulators and part of their job is to oversee the insurance industry. They set rules for insurers and brokers to follow which are designed to ensure you’re treated fairly. If insurance firms or brokers do not follow these rules they can be fined or even stopped from trading.
Pooling Risk
So how do insurers afford to insure you and your property at a fraction of its worth? Well, they ‘pool risk’. That is, they group together large numbers of people who all face a similar risk, for example a house fire, then collect a small amount of money from all of them through ‘premiums’. Then if one of those people who have paid in needs to make a claim because of a house fire, there is a pot of money there to help them. Insurance companies can offer relatively low prices to everyone who pays into the pool, while everyone in the pool knows they are covered if they ever need help. Calculating costs to individuals not everyone will pay the same for their insurance. For example, a driver in their 50s with over 30 years’ driving experience is clearly a lower risk for insurance companies than a young person who has just passed their test. This is sometimes reflected in the premium or an additional excess. It’s only fair that those most likely to make a claim pay the most into the pot. This way insurers can decide a fair price for people based on their individual circumstances. Put it simple, contributions of the many pays for the few.
Can't find what you are looking for?
Didn’t find the answer you were looking for? Please contact our support staff , they will be happy to help you!
Contact